Privacy 

We respect the privacy of our visitors and are committed to preserving your online safety by preserving your privacy at anytime you visit or communicate with our site. Our privacy policy has been provided and reviewed by the solicitors at Legal Centre who specialise in online internet contracts. Our Terms of Use and Privacy Policy offers you a thorough explanation regarding your personal data provided to us or any data we may collect from you. This Privacy Policy is updated from time to time; therefore, it should be reviewed occasionally.

Collected Information Data can be collected and processed during the operations of our website. The following are ways we may perform these actions: Data regarding your visit(s) to our website and any resources used are collected. The following is included and not limited to: location data, weblogs, traffic data, and any other communication information. Any forms you filled out on our site allows us to collect data such as registering for information or when you complete a purchase. If for any reason you communicate with our personnel or site we may collect information.

Use of Cookies Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. One of the cookies we use is essential for parts of the site to operate and has already been set (see ‘Essential site cookie’ below). You may delete and block all cookies from this site, but parts of the site may not work.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
Third Party Links Third party links may be discovered on our site, these third party links have their own privacy policy. We are not responsible nor do we accept responsibility for third party links. Our liability covers us only on our site, and thus we do not accept liability for third party links as we have no control over them.
Information Accessibility We cannot withhold data we collect about you, as per The Data Protection Act 1998. This act provides you with access to any information we may hold on you. If you wish to have access about our data collection on you please pay our fee of £10 +VAT. The fee covers our costs for processing your request and getting the data to you. Please use the contact to formulate your data access request.

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Guitarzone Terms and Conditions

This section contains the following important customer information:

• Distance selling regulations that protect our customers - European council directive 97/7
• Our business details – who you are doing business with
• Goods (products) and services offered
• Payment arrangements
• Delivery arrangements and charges
• Cancellation policy and procedure
• 7 day money back guarantee and returns procedure
• Faulty products and returns / replacement procedure
• The Waste Electrical and Electronic Equipment (WEEE) Directive
• Web site privacy policy

NOTE: For the purposes of these terms and conditions the words Goods and Products mean the same

Distance Selling Regulations

“The Distance Selling Regulations (DSRs) implement European Council Directive (97/7/EC) and for most goods and services provide additional rights to consumers buying at a distance to encourage confidence in this method of buying. The protection the DSRs offer is important because consumers cannot inspect goods or services before they buy when they shop at a distance.

The purpose of the legislation is to:

• Give consumers confidence to buy goods and services where there is no face to face contact with the seller, and
• Ensure that all traders selling at a distance in the normal course of their business meet certain basic requirements.

The DSRs say that we must provide consumers with clear information so that they can make an informed choice about whether or not they wish to buy from us. In most cases we must also give consumers the right to a cancellation period.” *

* Office of Fair Trading Publication OFT698 Edition 09/06

For more information please visit the Office of Fair Trading Website

http://www.oft.gov.uk/about-the-oft/legal-powers/legal/distance-selling-regulations/

Our Business Details

Guitarzone Company Information

2 Crossley Street

Halifax

West Yorkshire

HX1 1UG

VAT Registration Number: 860348523

Products and Services

The details of products and services are provided within the product descriptions found on our web site http://www.guitarzone.co.uk

Payment Arrangements

Payment must be received in full before any products can be dispatched.

Payments can only be made by Visa / Mastercard credit and debit cards.

All payments will be taken in £ Sterling.

For payments made with non-UK (sterling based) cards, the card provider will determine the timing and rate of conversion to any local currency.  Guitarzone cannot agree any price of sale other than in £ Sterling.

For products purchased and shipped outside of the UK, payment to Guitarzone DOES NOT include or pay for any import duties or local taxes that may be payable.  Any duty or local taxes must be paid directly by the customer.

This does not affect your statutory rights.

Delivery

Delivery will be by Royal Mail or courier service, within normal business hours. If delivery is by courier, a signature will be required at the delivery address.

Confirmation of delivery method and any tracking information will be provided to the purchaser by e-mail.

The charge for delivery will be shown at the final checkout stage before final submission.

Guitarzone cannot guarantee delivery times or dates. The delivery charge shown is a standard charge and does not constitute a guarantee of delivery date from the time you have placed an order. All delivery times and dates are subject to stock availability.

Guitarzone can in no circumstances compensate for delayed orders.

Responsibility for ownership of the products passes to purchaser once they have been delivered.

Damages/shortages must be notified within 24 hours of delivery.

For products shipped outside of the UK a courier will be used for delivery. If any import duties or local taxes are due these will have to be paid for by the customer, either directly to the local government agency or via the courier (if offered). These may have to be paid before products can be delivered.  In this event, Guitarzone cannot be held liable for any delays to the delivery of the products.

This does not affect your statutory rights.

Delivery Charges

Cancellation Procedure

You are free to cancel any order before payment has been taken free of charge.

Cancellation requests must be sent to Admin@Guitarzone.co.uk with the order reference in the subject field header and the word 'cancel'.

Any transportation costs for cancelled orders must be paid by the purchaser, except in instances where the products supplied are faulty, have been supplied in error, or miss-described by the seller. We can arrange collection of a cancelled order on behalf of the purchaser, and a collection charge will be confirmed when the collection is arranged.

Orders cannot be cancelled where products have been altered by the purchaser in any way from the original condition.

This does not affect your statutory rights.

7 Day Money Back Guarantee

In accordance with the Distance Selling Regulations, any products can be returned for any reason within 7 working days for a refund, less carriage costs. Returned products should be in their original condition and packaging. Returns must be agreed with Guitarzone prior to shipping of the products. The customer is responsible for all return carriage costs. For your protection, we recommend that you use a recorded-delivery service when returning products to Guitarzone.

The Money Back Guarantee does not apply to

• Software that has been opened or hardware that includes software as part of the package, where the software component has been opened. Video/Audio content in the form of CDs or DVDs also cannot be returned if the item has been opened.
• Any products that touch ears, nose or mouth due to health and safety policy e.g. microphones, mouth organs, headphones, earplugs etc
• Any products that were specifically ordered to meet a customer’s requirements.

Products that have been altered from their original condition in any way cannot be returned.

Refunds can only be made by the method originally used to pay for the products. Credit/debit card refunds will be processed by Guitarzone and normally takes 3-5 working days to show on the customer's account.

Faulty Products

To ensure swift resolution of problems, if products provided are found to be faulty you must contact us by telephone immediately.  If out of business hours, please use e-mail to notify us of the problem, followed by a telephone call within the next hours of business.

Within 28 days of the date of delivery, we will arrange for the collection and repair (at manufactures discretion) or replacement of faulty products.

Due to the nature of the products we sell, in certain circumstances when not repairable, we may not be able to replace the goods within 28 days e.g. guitars made to order. In this case we will contact the customer and provide the choice of:

• Waiting for the replacement product
• Providing a suitable replacement product
• A full refund

In the event that it is not possible to replace or repair the product e.g. limited editions, we will contact the customer and provide the choice of:

• Providing a suitable replacement product
• A full refund

Outside of 28 days from the date of delivery, we will arrange from the return of faulty products from us to the manufacturers for repair, under the terms of manufacturer's warranty.

This policy does no apply to any products that have been altered in any way from their original condition, or if the fault is due to misuse by the purchaser.

This does not affect your statutory rights.

WEEE Regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and Internet retailers must allow consumers to return their waste equipment free of charge. 

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

• Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
• Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical products to landfill.

 Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites. 

Guitarzone is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a new electric guitar from us we would accept their old electric guitar and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

Under the WEEE Regulations, all new electrical products should now be marked with the crossed-out wheeled bin symbol. 

Products are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

For further information concerning WEEE regulations, please visit http://www.vca.gov.uk/enforcement/weee-enforcement.asp and http://www.vca.gov.uk/enforcement/weee-advice-to-householders.asp

LEGAL PRIVACY POLICY for our web site 

We respect the privacy of our visitors and are committed to preserving your online safety by preserving your privacy at anytime you visit or communicate with our site.  Our privacy policy has been provided and reviewed by the solicitors at Legal Centre who specialise in online internet contracts.

Our Terms of Use and Privacy Policy offers you a thorough explanation regarding your personal data provided to us or any data we may collect from you.

This Privacy Policy is updated from time to time; therefore, it should be reviewed occasionally.

1. Collected Information

Data can be collected and processed during the operations of our website. The following are ways we may perform these actions:

1.1 Data regarding your visit(s) to our website and any resources used are collected.  The following is included and not limited to: location data, weblogs, traffic data, and any other communication information.

1.2 Any forms you filled out on our site allows us to collect data such as registering for information or when you complete a purchase.

1.3 If for any reason you communicate with our personnel or site we may collect information. 

2. Cookie Usage

There are instances where we may use cookies to gather information regarding our services in a mathematical collection for our website and our advertisers.

Any information collected will not have any identifying data. It is statistical data about our visitors and how they have used our site.  No personal details will be shared that could identify you.

We may assemble information about your common internet use with a cookie file.  When used, the cookies are downloaded to your computer automatically.  The cookie is stored on the hard drive, with transferred information.  The data sought by the cookie helps us improve our website and any service offered to you. 

Your browser has the ability to decline cookies.  This is done by setting your browser options to decline all cookies.  Note: if you do decline the download of cookies, some aspects of our site may not work or allow you access.

Our advertisers may download cookies to which we have no control.  If used, these cookies are downloaded by clicking on an advertisement found on our website. 

3. Our Use of Your Information

Information stored or collected regarding you helps us improve and offer services you need.  The following list contains how we might use your data:

3.1 Any request you make of our site or personnel allows us to use information you provided us with, relating to the products or services we have.  We may also send information on products or services you may be interested in, as long as consent has been received. 

3.2 Contract Commitments: To meet any Commitment we make to you.

3.3 Changes or Improvements made to the site can warrant use of your information, with regard to notification of such changes.

3.4 An existing customer may be contacted regarding products and services related to any item of previous sale you made on our site.

3.5 We may use data or allow third parties to use information that is not related to goods or services you may be interested in.  We or third parties contact you only if consent has been provided by you at anytime, based on information we collected.

3.6 Any new customer can only be contacted by us or third parties if consent has been offered via our site.  We only send communications you have consented to.

3.7 Anyone who does not wish to give consent for our site or third party use has the opportunity to decline.  Once we receive your withhold for consent we will remove your details from any mailings or third party communications. 

3.8 None of the information collected about you will offer identifiable characteristics.  Information shared to a third party is statistical only.  We will not reveal who you are, only mathematical information about our visitors.  

4. Personal Data Storage

4.1 Locations outside the European Economic Area may be used for transferring data we collect about you.  These data sites are for storing or processing of your information.  The information we share outside the European Economic Area may be shared with staff based on the process and storage of said data.  It may include such processes as processing a payment or offering support for your service or product needs.  The staff processing or storing information may work for our suppliers outside the European Economic Area.  By submitting your data to use you have agreed to this transfer and storage of data.  We take all reasonable action to ensure the safety of your personal data in agreement with this Privacy Policy.

4.2 Information we are provided will be stored on secure servers.  Transaction data is encrypted for your safety.

4.3 You should understand data via online transmission is not completely secure.  We cannot guarantee full protection and security data, only that we take all reasonable action to protect information sent to us electronically.  Transmission of any data by you is at your own risk.  Where applicable you may be given access to sections of our site that require a password.  You are responsible for the passwords safety and confidentiality. 

5. Information Disclosure

5.1 At times we may disclose personal information to persons in our group.  This can include subsidiaries, holding companies, or any other subsidiaries involved in our business, if applicable.

5.2 Third Party disclosure may occur for the following reasons:

5.2.1 Selling any or all of our business to a third party may result in sharing your information.

5.2.2 At any time when we are legally required to we may disclose information about you and your visits to our sites.

5.2.3 To prevent fraud and help in fraud protection in order to reduce credit risk, we may disclose information. 

6. Third Party Links

Third party links may be discovered on our site.  These third party links have their own privacy policy, which you agree to when you click on the link.  We are not responsible nor do we accept responsibility for third party links.  Our liability covers us only on our site, and thus we do not accept liability for third party links as we have no control over them.  

7. Information Accessibility

We cannot withhold data we collect about you, as per The Data Protection Act 1998. This act provides you with access to any information we may hold on you.  If you wish to have access about our data collection on you please pay our fee of £10.  The fee covers our costs for processing your request and getting the data to you.  Please use the contact details below to formulate your data access request. 

8. Contacting Us

Please feel free to contact us with queries, requests, or comments you may have about our Privacy Policy.  We welcome any communication via our contact form