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Terms and Conditions

GuitarZone Terms and Conditions

This section contains the following important customer information:

  • Distance selling regulations that protect our customers - European council directive 97/7
  • Our business details – who you are doing business with
  • Goods (products) and services offered
  • Payment arrangements
  • Link to delivery arrangements and charges
  • Cancellation policy and procedure
  • 7 day money back guarantee and returns procedure
  • Faulty products and returns / replacement procedure
  • The Waste Electrical and Electronic Equipment (WEEE) Directive
  • Link to web site privacy policy


NOTE: For the purposes of these terms and conditions the words Goods and Products mean the same


Distance Selling Regulations

“The Distance Selling Regulations (DSRs) implement European Council Directive (97/7/EC) and for most goods and services provide additional rights to consumers buying at a distance to encourage confidence in this method of buying. The protection the DSRs offer is important because consumers cannot inspect goods or services before they buy when they shop at a distance.

The purpose of the legislation is to:

  • Give consumers confidence to buy goods and services where there is no face to face contact with the seller, and
  • Ensure that all traders selling at a distance in the normal course of their business meet certain basic requirements.

The DSRs say that we must provide consumers with clear information so that they can make an informed choice about whether or not they wish to buy from us. In most cases we must also give consumers the right to a cancellation period.” *

* Office of Fair Trading Publication OFT698 Edition 09/06


For more information please visit the Office of Fair Trading Website



Our Business Details

GuitarZone Company Information
2 Crossley Street
West Yorkshire
VAT Registration Number: 860348523


Products and Services

The details of products and services are provided within the product descriptions found on our web site http://www.guitarzone.co.uk


Payment Arrangements

Payment must be received in full before any products can be dispatched.

Payments can only be made by Visa / Mastercard credit and debit cards.

All payments will be taken in £ Sterling.

For payments made with non-UK (sterling based) cards, the card provider will determine the timing and rate of conversion to any local currency.  GuitarZone cannot agree any price of sale other than in £ Sterling.

For products purchased and shipped outside of the UK, payment to GuitarZone DOES NOT include or pay for any import duties or local taxes that may be payable.  Any duty or local taxes must be paid directly by the customer.

This does not affect your statutory rights.


Delivery - use this link to see delivery details


Cancellation Procedure

You are free to cancel any order before payment has been taken free of charge.

Cancellation requests must be sent to Admin@GuitarZone.co.uk with the order reference in the subject field header and the word 'cancel'.

Any transportation costs for cancelled orders must be paid by the purchaser, except in instances where the products supplied are faulty, have been supplied in error, or miss-described by the seller. We can arrange collection of a cancelled order on behalf of the purchaser, and a collection charge will be confirmed when the collection is arranged.

Orders cannot be cancelled where products have been altered by the purchaser in any way from the original condition.

This does not affect your statutory rights.


7 Day Money Back Guarantee

In accordance with the Distance Selling Regulations, any products can be returned for any reason within 7 working days for a refund, less carriage costs. Returned products should be in their original condition and packaging. Returns must be agreed with GuitarZone prior to shipping of the products. The customer is responsible for all return carriage costs. For your protection, we recommend that you use a recorded-delivery service when returning products to GuitarZone.

The Money Back Guarantee does not apply to

  • Software that has been opened or hardware that includes software as part of the package, where the software component has been opened. Video/Audio content in the form of CDs or DVDs also cannot be returned if the item has been opened.
  • Any products that touch ears, nose or mouth due to health and safety policy e.g. microphones, mouth organs, headphones, earplugs etc
  • Any products that were specifically ordered to meet a customer’s requirements.

Products that have been altered from their original condition in any way cannot be returned.

Refunds can only be made by the method originally used to pay for the products. Credit/debit card refunds will be processed by GuitarZone and normally takes 3-5 working days to show on the customer's account.


Faulty Products

To ensure swift resolution of problems, if products provided are found to be faulty you must contact us by telephone immediately.  If out of business hours, please use e-mail to notify us of the problem, followed by a telephone call within the next hours of business.

Within 28 days of the date of delivery, we will arrange for the collection and repair (at manufactures discretion) or replacement of faulty products.

Due to the nature of the products we sell, in certain circumstances when not repairable, we may not be able to replace the goods within 28 days e.g. guitars made to order. In this case we will contact the customer and provide the choice of:

  • Waiting for the replacement product
  • Providing a suitable replacement product
  • A full refund

In the event that it is not possible to replace or repair the product e.g. limited editions, we will contact the customer and provide the choice of:

  • Providing a suitable replacement product
  • A full refund

Outside of 28 days from the date of delivery, we will arrange from the return of faulty products from us to the manufacturers for repair, under the terms of manufacturer's warranty.

This policy does no apply to any products that have been altered in any way from their original condition, or if the fault is due to misuse by the purchaser. 

This does not affect your statutory rights.


WEEE Regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and Internet retailers must allow consumers to return their waste equipment free of charge.  

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

  • Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
  • Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical products to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.  

GuitarZone is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a new electric guitar from us we would accept their old electric guitar and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

Under the WEEE Regulations, all new electrical products should now be marked with the crossed-out wheeled bin symbol.  

Products are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

For further information concerning WEEE regulations, please visit http://www.vca.gov.uk/enforcement/weee-enforcement.asp and http://www.vca.gov.uk/enforcement/weee-advice-to-householders.asp


Privacy Policy - Use this link to see our Privacy Policy

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